Get ready to unlock major savings with BASE CAMP! Redeeming your coupon is a breeze - just click on the offer, shop the sale and you're done. Follow these easy steps for unbeatable discounts that'll take your breath away.
Information regarding Processing Times
Please note that it may take up to 1 working day (within 24 hours on a working day) for BASE CAMP to process your order before it is shipped out.Once your items are shipped, an automatic notification with a tracking number will be sent to your email address. If you have not received a tracking number or it is not working properly, please contact BASE CAMP's team and they will assist you.If you require additional information, feel free to reach out to [email protected] and BASE CAMP will be happy to help.
Can BASE CAMP ship internationally?
Despite the current difficulties, BASE CAMP can assure you that their shipping channels are as dependable and swift as ever. Achieve delivery of your items within a timely manner to the US (continental), UK, Canada, or Australia - special circumstances notwithstanding. Please bear in mind however that other countries outside these four nations may experience minor delays in delivery times due to external factors beyond their control.
What if some unexpected delays occurre?
Sometimes, the delivery of your package may exceed the standard shipping times mentioned earlier. This delay could be due to international customs processing, which is beyond their control. If your package is taking longer than expected to arrive, kindly reach out to them, and BASE CAMP will collaborate with you to address the issue.
BASE CAMP® warranties
BASE CAMP® takes pride in providing its customers with top-quality products. BASE CAMP guarantees that all products sold are free from manufacturing defects. If you believe that you have received a defective item, please get in touch with BASE CAMP's customer service team immediately via email.
If you contact BASE CAMP within 30 days of the original order date, they will assess the defect and offer a replacement or a refund, depending on your preference and the availability of the item. A defective item can be replaced by the same item or an item of the same price level. Please note that BASE CAMP only accepts returns and exchanges in the case of manufacturer defect.
Is it possible to wash the mask?
Keep your mesh face mask clean and fresh with regular hand washing! Detach the shell to easily give it a gentle scrub with soap, warm water, and some TLC. Let everything dry out before putting it all back together – this will ensure that you're giving yourself optimum protection from airborne particles.
Is BASE CAMP currently accepting returns during this special period?
As you are aware, BASE CAMP's products are protective items and BASE CAMP are currently in a hazardous time. Once an item has been opened and used, it cannot be resold. Additionally, it is not safe for the warehouse workers to handle returned used masks. As responsible sellers, BASE CAMP prioritize the safety of both BASE CAMP's customers and workers. Therefore, BASE CAMP is not accepting returns and exchanges except in the case of a manufacturer defect.BASE CAMP will review its return policy and act in the best interest of its customers and employees after the WHO declares the pandemic to be over. Thank you for your patience and understanding.
About BASE CAMP
BASE CAMP is dedicated to helping people look out for their safety and wellbeing by providing them with high-quality personal protective equipment at affordable prices. On top of that, they prioritize customer satisfaction through the convenient website featuring easy ordering & payment options, as well as useful support from helpful staff members. Furthering this sense of responsibility goes beyond just business - BASE CAMP has completed various donations towards organizations and individuals in need.